Return & Refund Policy

Our Quality Guarantee
At Fyde Print, we stand behind every piece we create. If you're not completely satisfied with the quality of your order, we're here to make it right.
30-Day Guarantee for Custom Items
Made Just for You — Backed by Our Commitment to Quality
Every item we produce is custom-made based on the text, design, and specifications you provide. Because each order is created specifically for you, all sales are final. This means:
Items cannot be returned or exchanged for non-quality reasons
Orders cannot be canceled or modified once 12 hours have passed
Refunds are not issued unless your order qualifies under this guarantee
That said, your satisfaction matters to us. If your order has any issues, we're here to help.
What Our Guarantee Covers：
Our 30-day guarantee applies to situations such as:
Damaged or defective items — fabric tears, stitching problems, or material defects
Printing errors — blurry text, incorrect wording, or color issues
Wrong item received — you received a different product than what you ordered
Lost packages — your order never arrived despite tracking showing delivery attempts
If any of these occur, you can choose:
Free replacement — we'll remake and ship a new item at no cost, or
Full refund — we'll refund your entire purchase price
We aim to resolve all qualifying issues promptly and fairly.
Our guarantee does not cover:
Change of mind — decided you don't want the item after ordering
Incorrect text submitted — you provided the wrong wording or spelling
Color variations — minor differences between screen display and printed product
Wear and tear — damage from normal use, washing, or improper care
Orders canceled after 12 hours — once production begins, we cannot stop the process
How to File a Claim
If you believe your order qualifies under this guarantee, contact us within 30 days of delivery:
Email: admin@fydeprint.com
Please include:
Your order number
A clear description of the issue
Photos showing the problem (if applicable)
Our support team will review your claim within 2 business days and work with you on the best resolution.
Return Shipping
In most cases, you do not need to return the item unless our team specifically requests it. If we do ask for a return, we'll provide a prepaid shipping label at no cost to you.
Refund Processing
Once your claim is approved:
Replacements are typically produced and shipped within 5-7 business days
Refunds are processed to your original payment method within 5-10 business days
Important Notice
To ensure the best experience:
Please review your text carefully before submitting your order
Check our size guide before ordering to avoid fit issues
Contact us as soon as possible if you notice any problems with your order
We're committed to making every Fyde Print piece something you'll love and wear with pride.